New Patient Information

New Patient Information


What do you do at the initial appointment?

At your initial dental appointment we will review your medical and dental histories and discuss any concerns you may have.  We are here to listen to you, and to provide safe and effective dental care for you.  Your initial appointment will also consist of a very thorough and comprehensive examination. We will perform an oral cancer examination, a complete periodontal examination evaluating the teeth and the soft tissues that support them, a thorough examination of the teeth to check for dental decay (cavities), as well as an assessment of the condition of existing fillings, crowns, bridgework and partial dentures etc.  Your dental bite will be assessed to ensure you have efficient chewing.  Children will be checked to ensure that all teeth are developing correctly, and if any future orthodontic treatment is likely to be required.


What happens after the initial appointment?

Once the thorough examination is complete, we will discuss the findings with you, and if any treatment is required, discuss the options and the investment required in terms of both time and fees.  It is important to us that you understand the treatment you are receiving and all of the associated costs.  Our team approach ensures your involvement in your dental care, so we may meet and exceed your expectations.  We will listen to your desires and develop an individualized treatment plan to help you achieve dental health and any desired goals you may have in relation to your teeth.  If any treatment is required we can schedule your appointments depending on your availability and preferences.

Will my insurance company pay for the new patient exam?

Most insurance companies will reimburse you for a complete new patient exam every 3 years. However, some companies have restrictions if you have had another type of dental exam such as an emergency exam or a specific exam within a certain time frame.  We would recommend that you check directly with your insurance company to determine your eligibility so you know for sure.  The code for an adult new patient exam is 01103.  Please ask the insurance company if this code will be covered for you and for each member of your family who will be coming to see us. Please make sure your record the date you called them, and the insurance worker's name who provided you with the information.

Do I really need to have a complete assessment -- can't you just use the records from my previous dentist?

This thorough dental assessment is a requirement for all new patients to our office.  Even if you have been seeing your previous dentist on a very regular basis, it is essential that we also fully examine your oral health status.  We assess each individual tooth and area in your mouth, gather baseline data, and diagnose any conditions we see.  This is a vital fact finding step in determining what, if any dental treatment you require.  It is impossible to provide safe, optimum dental care without up to date, accurate clinical records, and although being this thorough takes time, we believe it lays the foundation to provide a systematic approach to overall treatment planning and to restoring optimum dental health.

What about x-rays?

At this appointment, we will take only the necessary digital x-rays needed to come to a diagnosis.  Please let us know if you have bitewing radiographs (x-rays), a panoramic x-ray, or any other x-rays from a previous office that were taken within one year.  We will assist you in requesting these radiographs to be forwarded to our office, which will then allow us to only update what is necessary.

How much will it cost, and how long will it take to "clean" my teeth?

Many patients are used to having their teeth "cleaned" on their first visit to a new office. In order to do a thorough job removing all deposits above and below the gum line, the above mentioned assessment must be completed first.  Once we have an accurate picture of your dental health, existing periodontal conditions and tartar/calculus build up on your teeth, we can schedule the proper amount of time to "clean" your teeth.  You want a thorough and proper job done.  For some adults, that could mean all their teeth are "cleaned" in 20 minutes.  For other adults with significant build up and deep periodontal pockets, that could mean several appointments.  Once your initial appointment is completed, your periodontal therapist will let you know the time involved for your next sanative appointment(s), and the business team can give you an estimate of the associated fees.  For most children under the age of 18, we complete their "cleaning" at their initial appointment.  This is due to the fact they normally have less charting to be done, and less build up on their teeth.

In order to be fair to all patients, our office charges according to the current Ontario Fee Guide, which bases the fees for scaling (cleaning) on the amount of time required for each patient.  

If your teeth are extremely sensitive when they are scaled, please let our hygiene team know.  It is our goal that you be comfortable for every dental appointment you have in our office including scaling. 

If you have a special reason for needing your teeth cleaned right away (weddings, etc.), please let us know and we will make sure we get your smile polished up in time!


What about my dental insurance?

If you have any questions about your dental insurance, please click on the link "Dental Insurance" or feel free to call the office with any questions.

What do you need to know about my medical history before my first appointment?

If there is any specific condition or concern in your past medical history, please contact our office before your first appointment.  Patients with certain medical conditions might require pre-medication with antibiotics, or medical clearance prior to dental treatment.  If you are unsure if this applies to you, please call ahead and ask us.